Pacific Horizon terms and conditions

On this page you will find the Terms and Conditions of hire of Campervans New Zealand.
Pacific Horizon Campervans/Campers Daily hire prices are inclusive of:

  • GST (Goods & Services Tax)
  • Unlimited kilometres
  • All LPG-gas for cooking, heating and fridge
  • diesel road tax
  • All linen, towels, tea towels, cutlery and crockery
  • Electric power cable , roadmaps, camping guide, brochures, road code book and refreshment starters pack
  • Dish washing liquid
  • Toilet Chemicals
  • Transfers from and to airport and or inner-city hotel to depot on pick up and drop off
  • 24-hours breakdown service

One way Hire

Pacific Horizon has 4 client service centres allowing one-way hires at no extra cost. You must however start and finish your hire at whichever terminal is nominated on your rental agreement. Change of destination must be authorised by Pacific Horizon and a relocation fee of up to NZ$750 will apply. Pacific Horizon has a comprehensive insurance policy. Pacific Horizon has a campervan fleet up to 4 year of age. All campervans are on diesel and have power steering.

Vehicle Security Deposit

Clients are responsible for the first NZ$4,500 of vehicle damage and/or loss of the motorhome contents. This vehicle security deposit is to cover the application of an insurance excess for damage to the vehicle, third party or property damage in the event of an accident, a bond to ensure that the vehicle is returned undamaged to the correct location, on time, refuelled, in a clean and tidy condition with no missing or damaged items, emptying the waste water and toilet and as security against any traffic infringements and associated costs.
Refer to (2) below for a waiver option available for the insurance excess only.

A credit card imprint (this is an imprint only, no funds are taken from the clients account unless there is damage or loss) is required on all rental agreements regardless of the waiver option being taken. In the absence of a credit card, Pacific Horizon requires a cash security deposit of NZ$4,500 for all rentals regardless of age.

This credit card imprint or cash will be held for 21 days after the return of the motorhome.

Insurance

Clients are responsible for the first NZ$4,500 of vehicle damage and/or loss of the motor home contents. This vehicle security deposit is to cover the application of an insurance excess for damage to the vehicle, third party or property damage in the event of an accident, a bond to ensure that the vehicle is returned undamaged to the correct location, on time, refuelled, in a clean and tidy condition with no missing or damaged items, emptying the waste water and toilet and as security against any traffic infringements and associated costs. Refer to (2) below for a waiver option available for the insurance excess only. A credit card imprint is required on all rental agreements. In the absence of a credit card, Pacific Horizon requires a cash security deposit of NZ$4,500 (NZ$4,000 for drivers aged 24 years or under). This credit card imprint or cash will be held for 21 days after the return of the motor home.

Insurance

Vehicles are not hired to clients under 21 years of age

1) Standard insurance is compulsory and is included in the daily rate

2) Level 2 Insurance (optional)

Note - It is not available to hires under 7 days unless a 7 day minimum of NZ$133 is paid.
To reduce the NZ$4,500 damage excess to 2,500 you can choose to pay a non-refundable damage excess waiver of NZ$19 per day. This is on a per accident or incident basis not per hire. This insurance is capped at 50 days.

A credit card imprint (or cash bond) is still required to cover items other than damage as noted in the Vehicle Security Clause above.

3) Level 3 Insurance (optional)

Note this insurance is NOT available to drivers under the age of 25 or for hires under 7 days. For a total of NZ$35 a day the excess is reduced to Nil. This insurance is also capped at 50 days.

Nationwide Dealer Network and our 24 hour free call helpline are there should you require assistance. If you incur any minor repair costs we will give you a refund (up to NZ$100). Just produce receipts. If major repairs are needed, protect yourself by getting us to authorise it first. Problems encountered with the vehicle or equipment must be reported to Pacific Horizon as soon as practicable. This gives Pacific Horizon the opportunity to rectify the problem within the rental period. Failure to do so will compromise any claim that may eventuate after the hire is finished. Retrospective claims will not be accepted for any New Zealand Motor home rentals.

Hire period

Minimum is 5 days. Collect from 8 am onwards on your first day of hire and return no later than 6 pm on the last day. Days of hire are calculated on the number of actual calendar days you have the Motor home. Minimum rental is extended to 14 days for the travel period from 20 December to 10 January and also for NZ/Australia school holiday dates.  Pets: are not permitted in any motor home.

All inclusive hire charges: All hire charges include New Zealand's Goods and Services Tax and daily insurance. You have unlimited mileage. Freshly laundered linen and all cooking equipment, crockery and cutlery are supplied. There is a charge for a colour TV (except in 6 Berth), barbecue, picnic set, snow chains, cell phone and bike rack.

 

One-way rental fee

One-way rentals are available between client service centre locations. A fee of $250 is applicable for hires less than 14 days during 1 October - 31 March. For a pickup in Wellington and Picton a fee of $ 100 is applicable.

Living

Vehicle manual, maps, travel guides, camping park directories, gas and/or electric heater, bucket, broom, towels, LPG gas bottle, clothes pegs, dustpan and brush.

Sleeping

Duvets, blankets, (or, if preferred, sleeping bags will be provided as an alternative), pillows and sheets.

Cooking & Dining

Crockery, cutlery, cooking utensils, pots, frying pan, grater, chopping board, salad/serving bowls, storage containers, toaster, coffee plunger, kettle, teapot and tea towels.

Driver's licence

Hirer and driver must be over 21 years of age and produce a valid driver's licence. New Zealand recognises driver's licences issued by your own country when they are issued in the English language if not an International drivers license is required as well. If you are a member of an Automobile Association bring your membership card with you and gain additional privileges and information on travel throughout New Zealand.

Driving your Motor home

The speed limit on the open road is 100 kph (60 mph). 80 kph is the recommended limit for your Motor home. For the Eclipse 4+2 and Eclipse 6, the speed limit is 90kph. In built-up areas the limit is 50 kph (30 mph).

Driving fines

If you are fined or penalised for breaching any traffic or parking laws, you are liable for the fine and/or associated administration costs.

Road Restrictions

Hirers are permitted to drive their vehicle on any road in New Zealand except the following which are prohibited in all circumstances:

North Island

  • Ninety Mile Beach - Northland
  • North of Colville Township - Coromandel Peninsula

South Island

  • Skippers Canyon Road - Queenstown
  • Ball Hutt Road - Mt Cook

Additional Equipment

Pacific Horizon also offers 'Pacific Premium'. These are motorhomes with a guaranteed age of 18 months or less which we can guarantee to you for an extra NZ$12 per day.

All Additional Equipment can be added to a reservation and will be paid direct to Pacific Horizon upon pick up of the Campervans. Prices in NZ$ are per hire:

  • Picknick table and 2 chairs NZ$ 40
  • Baby childseat NZ$ 30
  • TV - NZ$60.00
  • Bike rack - NZ$55.00

View Pacific Horizon's full terms and conditions